SmallBizGenius Analysis
Adore Me is a lingerie and swimwear retailer that receives mixed reviews regarding product quality and customer service. While many customers praise the attractive styles and inclusive sizing, others report issues with inconsistent sizing, declining quality, and difficulties with returns and refunds.
Category Breakdown
Scores based on analysis of 280 recent reviews
Product Quality
6.0/10Many reviewers appreciate the style and design of Adore Me products, but opinions on quality are divided. Some customers praise the high quality and durability, while others report issues with flimsy materials, poor stitching, and underwires breaking.
30 reviews mention thisSizing and Fit
6.5/10Sizing is a recurring issue, with many customers reporting inconsistencies. Some find the sizes to be true to fit, while others experience items that are either too small or too large, even when ordering the same size.
25 reviews mention thisCustomer Service
5.0/10Customer service experiences vary, with some customers praising the quick and helpful support, while others report difficulties resolving issues, long wait times, and unhelpful representatives. Some reviewers mention rude or unprofessional behavior from customer service agents.
20 reviews mention thisShipping and Delivery
6.0/10Shipping and delivery times are inconsistent. While some customers receive their orders quickly, others experience significant delays, with little to no communication or compensation for the inconvenience.
15 reviews mention thisReturns and Refunds
4.5/10The return and refund process is a common source of frustration. Customers report long processing times, restocking fees, and difficulties obtaining refunds, even after returning items.
12 reviews mention thisVIP Program & Pricing
4.0/10Changes to the VIP program and increased prices have angered some long-time customers. They feel the value proposition has decreased, with higher costs and fewer benefits.
10 reviews mention thisProduct Selection & Style
8.5/10Many customers appreciate the wide variety of styles and designs offered by Adore Me. They find the lingerie and swimwear to be attractive, fashionable, and well-suited to their personal tastes.
18 reviews mention thisPros & Cons
What Customers Love
"Adore me has beautiful styles and lots of choices."
"Offering many sizes. Beautiful styles."
"The website and app is easy to use and their selections are great."
"Fast delivery. A great first purchase experience."
"I love that they offer free shipping/exchanges/returns."
Common Complaints
"Inconsistent sizing. Two bras same style, size just d...See more"
"I honestly would not recommend buying bras from Adore Me. The quality has seriously gone downhill."
"Shipping took forever. I was updated of delays but there was no offer for compensation for delayed shipping."
"You have to pay a restocking fee as well. I returned my items a month ago and have yet to be refunded."
"Multiple issues with my orders, and when I called to resolve the issue? They had some crusty, RUDE AF straight man answering the phone..."
Common Questions About Adore Me
Answers derived from customer review patterns
Is Adore Me legit and trustworthy?
Adore Me is a real company with a large customer base, but reviews suggest caution. While many customers have positive experiences, a significant number report issues with product quality, sizing inconsistencies, and difficulties with customer service and returns. Some reviewers have even described the company's practices as unethical or scam-like due to unexpected charges or unfulfilled orders. Potential customers should carefully consider these mixed reviews before making a purchase.
Based on 45 reviewsDoes Adore Me have good customer service?
Customer service experiences with Adore Me appear to be inconsistent. Some customers praise the quick and helpful support they receive, while others report significant difficulties resolving issues. Common complaints include long wait times, unhelpful representatives, and rude or unprofessional behavior. The negative customer service experiences seem to outweigh the positive ones, indicating that this is an area where Adore Me could improve.
Based on 20 reviewsIs Adore Me worth it for small business?
Adore Me is primarily a retailer targeting individual consumers, so its value for small businesses is limited. While a small business might find some use in purchasing items for promotional purposes or employee gifts, the reported issues with product quality, sizing, and customer service make it a less reliable option. Small businesses seeking consistent quality and reliable service may want to consider other vendors.
Based on 5 reviewsWhat is Adore Me's return policy like?
Adore Me's return policy is a frequent source of frustration for customers. Many reviewers report long processing times for refunds, sometimes up to 30 days, and the company charges a restocking fee for returns. Some customers also mention difficulties in getting their returns processed at all, leading to further delays and frustration. The return policy appears to be a significant pain point for many customers, and potential buyers should be aware of these potential issues.
Based on 12 reviewsWhy did Adore Me change their VIP program?
Several reviewers mention changes to Adore Me's VIP program, and these changes are generally viewed negatively. Customers report that the program is no longer as beneficial as it once was, with increased prices and fewer perks. Some speculate that the changes are due to Victoria's Secret's acquisition of Adore Me, but this is not explicitly confirmed in the reviews. Regardless of the reason, the changes to the VIP program have alienated some long-time customers.
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